Worst experience ever! feels like ive been scammed! asked for 2 services and end it up paying 3x more than i should and i wasnt correctly or properly informed of the extra costs! one thing after the other, the price list is not clear i had to ask more than 3 times and they also didnt know! and during service just keeping adding things without informing you, very dishonest attitude. And after that even worst costumer service. they know what they are doing and still blame the costumer! they didnt do nothing beside saying next time we offer you something without having my name or contact. Simply outrageous how they run things there.
On previous visits, quality of the haircuts and shave has been excellent. However, on this occasion my sonβs haircut was far too short at the back, leaving him with a red rash and catching some small moles.The trimmer cut on the back of his head was also uneven.A shame as the previous visits have been positive.
My husband booked a hair cut and beard trim and end up paying for extra treatments that were never informed. Nose wax done and not informed that was extra, beard trim that was supposed to be 55 dhs was 120 dhs because they use exfoliating and clean the skin and not informed that it was extra. In majority of high standards salons this is not extra charge
I wish they were consistent. First time was great. Then slowly deteriorated. Bought a package promotion. Half way into it my appointments started to get shifted. I booked at 1 pm and they insisted I booked at 1 30 because the worker was late with another customer. I asked to cancel after a lengthy conversation. The manager just walked out seeing the situation without even saying hello or offering to help. They wouldnt refund any credit or keep it for other services. Poor service after all.
I am staying here for work and have brought my family. Both myself and my sons have had a haircut, we usually always go to the same person back home and were a little worried about using someone else but they have done a great job, better than back home!!!! Highly reccomended!
Best value, professional hair stylist, very friendly staff, very experienced especially with long hair, loved my haircut, they have delivered the exact haircut I wanted! Will definitely make it my one destination for a classy haircut π―ππ»
Best service and friendly staffs. Would like to thank Devi for my massage. Loved it!Highly recommended.
Was visiting Dubai on holiday and needed a quick trim for the Christmas festivities. Found this salon on Google as it was close to my hotel on the palm, great service and facilities. Wish I could use them back in the UK!
Place is clean and very proffesional staff, surely will come back again
A great experience with a professional team. Islam is one of the greatest hair stylist I ever tried in the past 25 years . I definitely recommend to go to this place in Nakheel mall - The palm
Thanks Urban male lounge for the amazing experience ever i had. Keep up the professional & wonderful service Ysca. I honestly have to say all staffs are so friendly and dadicated. I would like to highly recommend to visit Urban.
βGreat experience, wonderful customer service, friendly people and amazing styles!β Keep it up!
Friendly and good service. Iβd be happy to return here and Iβd recommend Islam who took his time and gave me a nice hair cut.
Ahmad is the best hair stylist iv met in years... excellent spa and top facilities for a relaxing grooming session
Raafat did a great job doing a fade and is a very skilled barber. Highly recommend
Islam was very professional and gave a great haircut and shave. The staff is extremely friendly and the place is extremely welcoming.
Very nice and professional, Mohammad was very polite and did an excellent job.Yska was very professional and full of enthusiasm in welcoming customers.
Great service from start to finish. Lots of options and a very nice facility. Highly recommend.
Great place great service the Barbers are fantastic. Highly recommended ask for either Ahmed Nassar, quality barber.
Fantastic service from all staff, very pleased with the end product too! Will definitely be coming back.
Great place , professional and courteous staff..Islam is a great barber and very talented.
Great salon. Kind staff and loved their haircut
Great customer service, will be back .Thanks to Yska and everyone there.
Excellent service and expertiseOutstanding resultsAlways
Simply the best in town! Amazing guys! Many thanks
Always great service and friendly, especially Yska. Great new location.
Amazing customer service, I highly recommend this place ππ½
We came to the shop and was wonderfully surprised. They offered quick and excellent service.
Exemplary service from the moment i walked into the reception all the way till i had my complimentary coffee after my haircut.. Friendly staff.. Complimentary coffee was perfect by Devi who had the biggest smile. Yska was very accommodating and always going the extra mile. And look for mohammad if you want a high quality fade!On the other hand, I was taken a back when a lady came up to us while we were having our complimentary coffee, and asked us if we had an appointment in a demeaning tone and a manner that made us feel unwelcomed.Nevertheless, Everything else was perfect.
A bit expensive and they a little slow
Great staff Keep up the Great work Yska!!! BARBERS ARE BEST IN UAE
Had an amazing haircut and massage !! Would recommend asking for Ahmed and Devi
Very nice haircut . RECEPTION YSKA TOO MUCH PROFESSIONAL
Excellent service barber mohammed is really good perfect customer service Receptionist Yska beautiful Gorgeous
Best customer service with Yska.. Good place for haircut and massage
Great all round experience from the moment you walk through the door with a warm welcome and coffee to a thoroughly good haircut and service. Fully recommend
Excellent addition to the palm.. thanks very much to all of the staff with a special mention to Yska!
Best shave Ive ever had from Islam!
Excellent service for massage (sport) and for haircut. Definitely recommended!
Ahmed is great! Love my new trim!!
Nice guys. Good quality.
Best place everrrrrr thanks team
Thanks Yska for wonderful customer service!!
Stunning! Try the services! Thanks.
Love the place and good experience
MOHAMMED BARBER AMAAAZING!!!
It is ok
Really happy with the makeover
Amazing thank you guys
Great lounge great service
Great people :)
Islam is the best !
Amazing experience with Ahmed
Ahmad was great
Very telaxing experience
Super hospitality
Amazing place
Godd
Nice
Worth it!
Great
Very welcoming place, very courteous staff.I recommend it because they are very good and take great care of the body
Interior and service are top. You can even drink coffee here. For free. Really nice here.
Clean store welcoming staff specially Yska