Cant deposit, useless!

Unfortunately, I tried to contact the customer service and entered the card number as I was asked by the answering machine to inquire about the service. My money was withdrawn when I purchased from the association and I had to pay it once again. Cash was done twice through the card and AED 124. By clicking on a number zero, for example, either the device responds to you and tells you the number that you made a mistake, although I am sure that it is true hundred percent so you evaluate your services with all the regret, even though I have been a customer for years.