Got my COVID-19 (PFIZER) vaccine here. The hospital is world class, no doubt that it is consistently ranked as the best in the world.The staff was highly professional and explained everything in detail.The nurse Katrina who gave the vaccine was super friendly, polite and highly professional.Well done and keep it up 👍🏼

My very own friend Abdullah works here and I must admit that the level of professionalism in this health facility is 100%. The way the doctors and all workers carry themselves and attend to your every need makes them the best in the entire UAE.

I am upset with how poor and slow my case have been handled by the clinical system. I was scheduled for a sleep study in the end of July and after I have done it, I received a phone call from the nurse telling me that the physician will be on leave for 3 weeks and the next appointment wont be before 3-4 weeks. I cannot express how frustrating it was hearing this. I believe this should have been communicated with me before I do the test, I could at least be referred to another physician who is available or I would have decided to do it in another clinic to receive a faster treatment. What a waste of time. Its been 5 weeks since Ive done the sleep study which reported severe sleep apnea, the follow up was just 1 week ago and Im still without treatment for 5 weeks despite having a potentially life threatening condition, and there is no update whatsoever from the clinic.Do I need to mention I have chronic depression this had caused my condition to worsen? I seriously cannot express howfrustrated and desperate I felt throughout this whole time. I dont think Cleveland are maintaining the good image of theirs.

Two days ago I went for the vaccination and after got it I felt numbness on my all left side but I received care and attention that I hadnt seen in any hospital before so I would like to thank Mrs. Enas. I dont know the full name & also Dr.Nathan Wastonand all staff.

The best hospital in Abu Dhabi. Everything is well organised, great ambiance and good doctors

This building is a monument or a five star hotel that make us feel proud of it however the with today’s experience the True rating is -5 star for poor customer service and call center.As I been coming to this hospital since was opened I would say the customer satisfactory going downward year after year And I would challenge the management for their service quality.My big wish if they can come with old staff and management (5stars)

The best medical service in abu dhabi , professional doctors and professional nurses , the medical service was amazing in pain management clinic , but pharmacy takes a lot of time to get the medicines .

Emergency Room was terrible. My husband was almost fainting due to food poisoning yet they prioritized other people who came before us. I begged and the woman at the reception couldn’t care less- (white woman)- she was very rude as well.Cleveland change your Emergency receptionist to someone more capable of speaking to patients, decent enough to hear concerns and who is not rude.

Cleveland Clinic Abu Dhabi is State of the Art world Class Hospital in UAE.Probably the Best in UAE.Excellent service for outpatient.Super Friendly and Professional staff.The most modern Medical Equipment.Centre of Excellence.A unique Facility in the region.

It’s our first time in Cleveland Clinic today. A state of art building with an exceptional service. Our nurse Sister Katrina was the one who did our PFIZER booster vaccine. She was very courteous, professional, clearly explained the related details and replied to our questions. Hard work does not go unnoticed; thank you Cleveland for your excellent care.

Worst customer service and support ever, been following up with them for one week to confirm refill my medicine, and no one cares or taking any positive action.Also, once you go to them for any reason to see any doctor, they will make you visit three or four different clinics for no reason but increasing their profits

Not happy with the service went with my wife to the emergency and kept her for 40 minutes with no one attending her we left the emergency room even no one ask her where are you going I was expecting to receive better care as one of the best hospitals in the city

Very irresponsible management attitude towards resolving patient issues and complaints. They made a mistake with one of my tests and gave me the wrong test. I paid for it . When the mistake was discovered , they would not address the issue and did not reimburse me or repeat the test . They lied to me saying they would resolve the issue and would call me . Their behaviour in addressing this issue of medical error has been very unprofessional. I would never trust them to handle any of my tests or test results ever again. They seem to have fired the doctor but did nothing to correct the situation for the patient. They are not to be trusted all they care about is money.Cleveland hospital replied below that they would contact me to resolve the issue provided I email them. I did email them but they didn’t do a thing! What would it take to make them address their mistake and do the right thing , I have no clue!!!

I frequent Cleveland Clinic for a variety of healthcare needs.Some of the visits I had were to the ER, the neurology department, ophthalmology, and physical therapy.The doctors I have interacted with along with the nurses were compassionate and a pleasure to deal with. Appointments are normally on time, or with a maximum delay of 15 minutes. Exceptions occur of course, but they are few and far in between.The four instead of five star review is only due to the difficulty in actually getting an appointment. Unfortunately the wait times for a suitable appointment slot are long, with some specialities being longer than 2 months. I wish appointments were more accessible. For instance, I have been waiting for a suitable dental appointment for months. However, I would much rather know this upfront than show up and keep waiting to see the health practitioner for hours due to over booking. Also, depending on the time you visit the pharmacy, you may experience long wait times.I must mention that I am especially happy about the level of care I get from Elif in Physical Therapy. She is compassionate, offers personalized solutions, and makes what would be a very uncomfortable visit a pleasant one. I wish more healthcare professionals would take the time she takes in ensuring her patient is comfortable while delivering effective care to manage their pain. I would come in from another Emirate if I needed to just to avoid missing an appointment.It would be remiss of me not to mention Kristina, also in Physical Therapy. As our sessions were nearing their end, she took the initiative to identify where I could benefit the most and contacted Elif for support. I do not believe I would have been able to benefit from Elif’s care had it not been for Kristina’s personal interest to help out. She also provided me with exercises that helped relieve some of the pain I experienced.

Perhaps one of the best, if not the best, healthcare institutions in the entire region. CCAD is a gold standard in the UAE and were very blessed with the level of quality and healthcare we receive. The treatment of the doctors and caregiver staff is exceptional - its as if youre in a hotel but with expert medical care. With the number of patients they receive a day, one can only imagine how they manage to maintain the standard of premium healthcare, keeping in mind the empathy and compassion they show. That makes a huge difference. Were blessed to have CCAD in the UAE. I can remember a time when CCAD didnt exist, I certainly can and will never go back to anything less than what they deliver. Theyve set the standard. Exceptional.

Theyre hiring kids to deal with guests at the reception. Very rude and don’t know how to deal with patients’ families. First they should understand that theyre working in a hospital, people are worried and mentally occupied so in that case they shouldve know how to talk properly! What about the “tickets” given to visitors where are we living in 1960s ? You can get this visiting ticket from a small kiosk full of teenage girls who are loud. Very sad to see such facilities and name with this kind of management.

I am hearty thankful to this organisation . Particular dr umer dar and his team was not less then some angels. We were so blessed having them as my dads doctors and I have no words to express my gratitude towards dr umer dar and dr sadaf. These two will be part of my me and my family prayers for ever and always. And CCAd is not less a miracle facility. Please keep up the good work. World need angles like you... I wish all the success to the team CCAD

Great hospital and even great doctors. Thoroughly impressed by the professionalism, their diagnostics and facilities. But the experience with their pharmacy, on ongoing basis for last 3 months, has been horrible.Getting hold of our kids medicine, through pharmacy, is a shear disaster and worst possible experience. We have been going through this agony for the last 3 months, and despite registering complains over the phone there has been ZERO progress. Our kid has this eye drop which expires every 2 weeks and it is supposed to be provided without interruption. But every single week, my wife has to spent at least 2 hours of continuous follow up for 3-4 days to ensure the medicine preparation and delivery is confirmed. Such a shame to see this kind of behavior from pharmacy where they have “no ownership” and no regard for their customers. In this week too, since Thursday we have been trying hard to connect for eye drops confirmation but to no avail.Hope the managers/staff takes this up seriously to provide the right resolution. Looking forward to a quick resolution.

Advised for urgent Neuro review. Scheduled into Neuro opthalmology as they had an appt available. Referred to Neurology for urgent consultation and possible MRI within a week. Informed by scheduling that first urgent appt was in October!!!

Cleveland is best of class in all departments . My relative had a surgery there & everybody from Admin, Finance, Neuro & ICU department was the best in class. This is not the case when it comes to the laboratory department. We requested Parafin block from the department . It’s more than one month from the surgery date but till today they have not responded . I had talked to Customer care 3 times for the same subject but the answer is always the same that Laboratory department will call me. I am sure something is seriously wrong & Cleveland is hiding from the patient. If no reply given by Cleveland we are going make a complaint to DHA(Dubai Health Authority). Thank youBREapen

I’m totally disappointed. I have taken an appointment and waited for a month and half and when i came they informed me that my insurance is not covering this hospital even though i have confirmed with them when i took the appointment in 2 callsSuch a bad experience along with bad professionalism in workThey have wasted my time and my healthIn this time i could go for another Dr. and took my treatment

To be honest the worst medical Service I have been experienced and Cleveland hospital in Abudhabi a Reem Island in addition to that that the worst call center and taking appointment ever experienced to we are so shy to find such experience or such communication in the capital of United Arab Emirates, The call center representative does not have a communication skills which is forcing me to go to a certain doctor and I’m not allowed to change the doctor even if I want in case that I force them and I wanted to change the doctor the other doctor have the authority to reject my appointment I refuse to see me either to wait for the long appointment. Or to be rejected I keep the comment for all of you who are interesting on this hospital when you have a back broken bone and as such a big well known Hospital Internal procedure does not give any authority to the Tatian and gives full authority to the doctors at the same time after working hours we cannot approach any of the management or higher management to finalize any emergency case this is my experience please I keep the coming for you

Not recommended , they used to have good doctors and nurses , only few good Medical staff remains with them most of good drs , nurses left them , management started cutting cost in drs and nurses at the end it comes on patients shoulder ,one nurse serving 6 rooms nurses under pressure not able to give good care to patient,after chasing them several times word to come and give you Medicine or medical services , you have to ask them 3 times about your request and keep following up , Emergency department 2 drs only for the whole department you need to wait long time till they assign you adoctor , no proper coordination between drs and nurses were you will end up getting wrong medicine dose or not registered in system they have many errors , ground floor visiting reception staff some of them are rude , i see people most of the time shouting on them , you can feel that there is no proper management system in this hospital ,the only good thing in this hospital rather than the old few medical staff is the sea view from the room and the facilities, cafe , restaurant , it’s like 5* hotel but medical services is 2* ., when ever you give your feed back as unhappy patient management will start to apologize by saying sorry this is what they know only, ,no actions , no plans , the patients experience department is a joke , the feedback card that you put it in the suggestion box is a joke they don’t take it seriously to develop they are lost somewhere .

I am astounded that Clinic uses kiosk self check in. Let’s just let sick people touch screens and then others touch them and get sick too. It makes no sense for a medical facility to use this method of check in, especially now during COVID And in cold/flu season. I’m sure kiosk check in is cheaper than hiring people to do check in it Clinic had the money to do this. They refuse to be held responsible for their (lack of) actions on people in middle class or lower, they only care about the people who will give them money!

PARKING!!Huge hospital but the parking is the worst thing ever.Imagine that u booked an appointment and u waited 3 months for it and when u reach the hospital it took 20 mins to try finding parking ( if u found one) it will be very far away from the entrance ( ONE entrance for the whole parking area )!!!!I end up parking at the valet for 100aed !!! Is this a mall or hospital!!

I came personally to the hospital to inquire Executive Health Check. The female local doesnt know anything about it and told me just call the call center, they will tell you, I told her Im already here and wants to check hows the process. She said I cant understand, just call them, Very unprofessional approach, she shouldnt be there in the reception if she cant do her job well. Good thing, theres a direction in elevator and manage to meet one of the coordinators and explained well every single detail I asked. Besides from that, the hospital looks great and comfy. Nice view, very relaxing.

I am trying to reach for Pfizer vaccine appointment. I cant book through app for my minor kid and none of there to pick up the call, wating is more than 30 minutes at last hang up my call. This auto answering can help the company for saving money but worst experience for the customer.

WORST RECEPTION AND CUSTOMER SERVICE EXPERIENCE EVER.Weve been there in Cleveland Hospital today and weve experienced the worst treatment from the vaccination department specially with Erica Singco whom we believe the reception/customer service representative in the area. Shes rude and doesnt know how to treat or respect people properly. I wouldnt suggest anyone to go to Cleveland Hospital anymore.

Wonderful customer contact center representative called Samah. She was instrumental sorting my issue.I’m extremely happy with her support and efficiency. Thankyou so much Samah.

Worst customer service specially one Arabic lady she dont know anything about customer service and how to book appointment. i waste 30 minutes just to explain my dob and nationality

I hav canceled my vaccine and wondering why it is still in the system.. ive been tryjng to call multiple time and i dont understand no one is answering or just hanged up the phone not to entertain calls?

Please if you know other Clinic go and dont come to Cleveland Clinic in Abu Dhabi. It is not like 4 or 5 years ago. Dont go . Service like Shi,,,,,

I experienced a high professional standards service whit the Nerse, Doctor and the security staff .I advise many patients to Cleveland clinic

I wish there was a rating less than 1.Every time I had an appointment something goes wrong or they make up a story to reschedule. last one was yesterday for the Pfizer vaccine appointment.my advice just go to another hospital or clinic who is not interested looking into your condition and not your wallet.

The worst when it comes to medication refill and answering the phone.It happened to me 3 times trying to refill my medication ams it gets rejected at the counter and having to go to the clinic again to request a refill after waiting for morebthan 45mins for your turn, but this time i had enough and thank you Cleveland for your app and yoyr announcements that happns only internally and not to your patients. The app states that i can collect the medication before September and when i got there i was told that i am late for the collection and i cant receive the medication that is supposed to be a course of 6 months and now i am at month 4.the app that is supposed to be one of a kind and it gives us wrong and not updated information. I would put zero stars only in those areas but its not an option.

Took my wife to A&E, presented EID to the reception, booked us in. No prior information on our insurance eligibility was provided to us. Proceeded with treatment, post treatment, we were told that our insurance is not accepted. Forced to pay over AED 1500, tried to reclaim from insurance, been advised that no reimbursement only direct billing for life threatening conditions. Approached Cleveland for clarification, as to why we were not told about the eligibility of insurance, we do not discuss finances before treatment. Ludicrous.I have filed a complaint 2 weeks ago, until now Im waiting for someone to call me.

We will be filing a complaint with the authorities for a medical condition that the doctor in such an established clinic should have spotted immediately instead of just securing their next appointment. So either there is intention or incompetence. The response to our complaint from the clinic has also been the least to say unsatisfactory.

The service in ER was not on the level i expected to be, upon the registration and providing the medical condition, we moved to ER accordingly, weve been informed inside that theres no doctors can assist us in our situation, then we had to go to another medical provider on rush as the patient was really suffering.On the next day i called them to have an explaination on why they let us in if theres no doctor to perform the job where the condition was obvious in the first place, simply they answered that theres no way to submit an inquiry, all what i had to do is visit the ER and talk to anyone there!!.Really disappointed.

Worst hospital, worst staff and unprofessional people pretending to be professional, three times wrong surgery appointment and the worst part is a survey appointment with wrong doctor. Patient relation staff are unprofessional and manager is never there. Complained several times and they simply ignore, raised official complaint and no response yet. I asked them to cancel and release my patients from surgery room they ignored and went ahead before I reached to the surgery area. Unprofessional irresponsible and like others concerned on insurance money gain.

Very easy and comfortable to get Pfizer vaccine, the process and mobile application is excellent. Thank you Cleveland Clinic :)

I’m a frequent visitor to their ophthalmology institute due to an eye condition. All their ophthalmologists are great doctors and always helped me with my eye issues.

Best company to get humiliated!! Highly recommended to meet Sherwin Paul Reyes, without a doubt the person who hired him is a bigger {you-know-what-i-mean}. Thats not how a professionals behave, work or have an attitude. Worst to worst, they should treat the patients like humans. bad treatment is their trademark.

Hi everyone. I had tried registering in CCAD app. But due to some unknown reason app was showing my Emirates ID as invalid (I request CCAD IT team to fix this issue soon). Hence I visited for walk-in vaccination. They have alloted 5 to 6pm for walk in patients. If you cant book through app or call centre, be in CCAD vaccine clinic by 4.30pm for hassel free service. Overall had a pleasant experience. If you go early you can spend time in nearby Galleria mall. WiFi is also free for visitors.

Covid-19 dose completed in here.excellent service and clean inside

If there was a zero I would have given it a zero. Terrible terrible terrible customer service, terrible medical service, the security team are extremely rude and impolite, worst experience ever in a medical facility, not sure why it has such a big name its really not worth it at all. The worst medical facility Ive been to is much better than this one. The only good thing about it is the building and location it looks like a hotel from inside and outside. But really thats not what patients need.

I have heard great things about Cleveland Hospital Abu Dhabi. Keeping that in mind we went there with lot of hope that my wifes High BP can be diagnosed by the right people and by right way,methods. After reaching in Emergency, my wifes BP was taken and found it was 227/109. But I was told by reception that though the BP was very High, my Insurance card (Daman-Essential 5) is not considered for facility of treatment in Emergency. Really felt very sad when we were rejected as it was our dream to get treatment from Cleveland as my wife is suffering High BP since years. Anyway, we are so unlucky....Thanks to the reception nurse for his kindness to monitor my wifes BP.

I have downgraded my review as now it takes 1 and a half hour wait from the time u booked to get to a doctor and 2 months in advance to book so you can wait for hours. This hospital is getting worse. Good doctors, great hospital but always double booked and never on time. You have to wait an hour regardless if you booked previously.

Cleveland Clinic is like a Swiss Watch, it works perfectly!! I have been visiting the clinic for the past few years, the care givers provide a genuine personalised service and they are always checking up on you for your wellbeing. It is like the Four Seasons of the health care world.

Let me begin by appreciating CCAD for the excellent world class treatment facilities and best medical practitioners. But at the same time I am distraught with the critical patient follow up and feedback mechanism in place and feel that a lot needs to be done to make the process more empathetic towards patients and their families while following all the safety precautions. Like for example the requirement of everyday RTPCR negative for visitation for relatives with both doses of vaccination completed.Some of the doctors were agitated and least bothered about the family trauma to the point of being aggressive.For patients in ICU there is no regular update provided to the family. The family is only contacted when a consent is required or there are any findings in the tests being carried out. But for a family whose loved one has been through a major life saving procedure and who is limited to see their patient in this COVID scenario there must a way to provide at least everyday status reports to the family.Also wrt visiting hours (ICU) the following needs to be reviewed and action to make the visitation more effective for both patient (and their families) and doctors;1. Visiting hours to be assigned in such a way that shift changeover does not fall within the visiting period2. Family visits to be coordinated to align with doctors rounds to enable doctor and care taker interaction and updates sharing3. Any/all procedure not urgent or emergency in nature to be planned outside visiting hours.

As everyone knows the hospital and the doctors staff are above great BUT the department that approves the medications and the stuff like wheel chair and walker for old people is below goodMy father has been prescribed a walker and thaf goes since 14/4/2021 and untill this day everyone is taking me somewhere and asking me to check and call somewhere and it has been 60+ days just to get something that the doctor has prescribedReally bad services from the pharmacy and those who has to approve what the doctor is prescribing for patients

Im pretty disappointed with the appointments ,the delay the service , I booked an appointment month ago , it was supposed to be tomorrow, on my way doing a PCR test as I’m coming from Dubai , I called to check the time of my appointment and shocked that the appointment has been canceled as the doctor is not available, but I didn’t receive any calls any updates about it , and if the doctor is not available it’s not my problem as a huge hospital like yours should have replacement doctors, people are waiting ages to get appointments you can’t just cancel and say sorry .

Great hospital and doctors but no structure and poor alignment between the departments. After waiting for 2h I needed to pay full consultation fee just to see a doctor for 5 min who told me that he can’t help as there’s no specialist for orthopedic injuries in the hospital :(

Very professional. You get served and taken care with smile. Great hospital indeed.

No communication with the family on protocols to visit their loved ones in ICU. You only find out that you need a Covid test everyday once you get there which means you can’t see them for the next 24-48 hours! Traumatizing and heartbreaking for both patients and their families

#CCDA Be Careful if you are on #cash basis.As mentioned in my previous review, I went to CCDA for eye glasses check and they obliged me to see the doctor as I cant see Marese without the doctor consultation. I totally understood the business part of it and I paid the doctor consultation (all details available at the reception counter)It seems the staff took advantage and tried to do extra test which was never required, never communicated and the most important it was never explained to me.At the end of the day, they make you responsible to pay the bill !!!! SERIOUSLY??????

Never again, they need to focus on the fact of being a “Medical Facility” . As they discharged my sister from the emergency and we took her to another ( proper medical facility) and directly she went to an urgent surgery.The mistakes of diagnosis is not limited to the physician but also the Radiology report, by all means I think the one who can not differentiate free fluid from cystic lesion should not practice radiology.

The caretakers and doctors here are the best Ive dealt with in Abu Dhabi. State of the art hospital and as professional as it get. Ive never walked in without an appointment so never had to wait a walk in turn at any clinic.I do my check ups with Dr. Maria & Dr. Christine in internal med and theyre both extremely sweet and helpful as well as the caretakers in the same clinic.Thiqa insurance card holders get their treatment as well as medications completely free. Would highly recommend it for anyone to try it at least once to see for theirselves.Pro tip: ditch the busy valet and use the spacious free underground parking.

Ive been a few times for different reasons and all the doctors are great, excellent service and attention.

The worst costumer service never pick the phone second day holding up to 20 min can’t book an appointment!! Don’t know for what given a phone to clinic!!

Nice building but bad service, bad communication. Disappointment took long time to see the doctor and the treatment was not good.

To book an ENT, the earliest available appointment was after 20 days and ENT doctor will see only my block nose, in regards to the irritation of throat I first needs to go to Emergency.

The best hospital experience I ever had in lifetime..

As its reputation I recommend it to every friend have medical issues, Doctors are very very good and honest they are at the top of their corrirer.Hospital management is excellent, but some staff especially the front desk staff of some clinics are mody and doesnt meet their tasks requirements, however in general most of the staff are very nice and helpful.Advice to consider:When you reach the front desk of any clinic or lap the ask you to hand your ID and then ask you to wait . If the time pass 15 minutes and no-one call you , check again with the front desk staff , thats happening in common.Public relations sttaf are very helpful and they like their job , you can feel the ambition if happened and you met one of them .Appointments take long time . Generally two to four weeks ( depends on the clinic) sometimes six weeks , so arrange in advance.Another advise: be aware that there is some nurse staff are under training , so be calm and do not nervous of their questions and communication method .Ask if your health insurance covers your issues before you get deep, otherwise youll pay much .

The most welcoming, friendly hospital i ever been to. You never feel like they are doctors and you are a patient with formalities, they make you feel home and family.It has pharmacies, cafes, healthy spots, saloon, valet parking service, car wash service. Most importantly, the view. It has a very calming and peaceful view.

Very clean hospital. Their App for appointments, follow up is brilliant.

Amazing service in Cleveland clinic hospital in Abu Dhabi so great and much more beautiful place and so clean more peaceful place so beautiful 😍

Has ways to go... many holes and gaps in the healthcare chain, lower standard of care. Particularly administrators clinical knowledge and patient advocacy for insurance claim reimbersement. The pharmacy reception desk should not be a place to resolve patient issues. Patients with issues should be triaged so thw patients in the waiting line may fill their prescriptions without having to be unessessarily punished for the hospitals inefficiencies.

Doctors break from 11:30 AM to 12:30 PM, avoid this time if you want better service

Very professionalvery cleanfast servicespharmacy services can be improved but overall very good standards and quality of care

They changed my appointments 2 times and as per there excuse in both times was that the doctor was not there!!! Really a big disappointment for what they claim as the best hospital in Middle East !!! Their pharmacy is always busy which means they are not finding a solution for it!!! The 3 stars is for them being having all the medicines which you can’t find in many pharmacies and the best doctors.

Horrible application of the visitor policy that isnt consistent and fair. The policy says one person at a time. This means that you are allowed for exchange once someone leaves the patients room. Head of security allows his staff to let certain groups of people go to visit patients while others he says its one visitor per shift not even at a time. Him and the staff clearly make exceptions and do not follow the rules. A policy should strictly apply on all with no exceptions!

Hospital is clean and has good systems where everything is liked to the ID.However, the most important thing is missing ability of the patient to Reach the Doctor for urgent enquiries.If you have an urgent case on Friday. You are on your own :(

My aunt was transferred from out of the country by plane from ambulance to ambulance. She did Covid test twice. 1st swab pre departure. 2nd swab was before getting in the Cleveland Clinic’s ambulance and both results was negative. She arrived to Cleveland Clinic by ambulance and negative Covid test that was made before getting in the ambulance which is exactly before 2 hours. When she arrived they did a 3rd test and asked to quarantine her until the 3rd result come out. My aunt medical condition is not stable at all and she needs someone to accompany her all the time. Unfortunately they refused that !!!!!!! My family spent 5 hours there trying to convince them. I know there is rules but also I know that we are humans after all. My patient can’t move and she can’t see due to stroke. Is that how you handle your patient cases? How come that a clinic like Cleveland Clinic can’t get the result of Covid test in less than 8 hours?!!!!! I don’t know how to trust leaving my patient at this place.. so disappointed.

They give you an appointment at specific time for covid vaccination but its a several hours wait, first come first serve, very disappointed.

1-no one is answering the phone since 3 months what a good hospital .2-the security supervisor is so rude and disrespectful i wrote a complaint on her but no one respond its like she is working in her father hospital

When you have great building with very poor management you will get like this hospital. When you visit this hospital you will see all employee are busy but when you focus with them you will see no one are busy. Then After 10 Min waiting by phone I didn’t get any response from call centre.

Its good hospital but they will sneak someone front of you on waiting list even if you waiting there for an hour. Plus I found a bug wandering in hospital and thats odd .

Very slow service and patient has to wait long time till a nurse or doctor will check on ..very expensive it doesnt worth the money paid .. low quality

Not good value for money. Appointment system and internal coordination is a mess.(2020-12-08) Since this time, I have visited Hospital a couple of times again. I had an appointment at 08:00 so arrived the hospital by 07:45. Checked in, and then waited in the waiting room. At 08:15 I reminded the nurse about the 08:00 AM appointment. I was told someone will be with me shortly. When the nurse arrived, he mentioned that they had internal meetings at 08:00 AM. I suggested that the appointment times should be after internal meetings are done.Went to the pharmacy after this, and apparently some medicine was not approved by insurance. Again a long-ish wait time. For a simple eye appointment, i had spent 2 hours at the hospital.I think overall the hospitals ambience is like a 5-star hotel, but the waiting times have let me down few times.Upgraded review to 3 star from 1 star due to service improvement since the last time i went here.

They fixed my iron deficiency that i have been trying to fix for years in 2 weeks! Thank you Doctor Ramzi!

Best experience i ever had in a hospital. My father had a stroke and it was a tough time for my family. Cleveland staff and doctors made everything they could do to make it much easier on us. Staff and nurses are very friendly and professional. They also called to check on him one month after the procedure. I even had to call recently to ask about some symptoms, a lady called Joelle called back after 10 minutes and answered all my questions. Thank you..

Nice building but bad service, bad communication and to take appointments you need to wait at least one month

Ive got my covid 19 vaccine dosages there. Come on time, waiting for just 5 to 10 minutes and very friendly staff.

Worst medical institution I have been to. Wrong diagnosis. Doctors indifference. I havent notice a real Cleveland clinic brand standards! Sadly.

CCAD is a premier healthcare institution in Abu Dhabi, and probably one of the best medical establishments in GCC. We went there in emergency situation, and were met with some of the most professional set of doctors and nurses throughout the treatment. The care is not only top notch, but is personalized- with everyone, from cleaners to the doctors trying to make an effort to connect with you and your family. Special mention to Dr. Ahmad Bafadel in the Cardio and Vascular Heart Institute, who is by far one of the most courteous doctors we have met. He is not only knowledgable and insightful, but is also very humble and personable. He goes out of his way to treat his patients and ensure all their concerns are addressed. No question is too small for him or his wonderful team, which includes Dr. Syed Jamal. Thanks again CCAD for all that you did for us. Regards

I went for emergency, my ear was infected the level of hospitality was very high starting from the emergency reception desk to collecting my medication from pharmacy what is really bad and surprising is that I have been confirmed by the doctor and nurses that I will get a call for appointment with ENR by Monday but no one called me and my ears during this time got worse by the infection even with using the medication.What is surprising more after waiting on the line for 10 min they told me that when there is availability I am gonna get a call for appointment. Without taking care that I said I am worried about my ears I didn’t have much pain before but now it’s too much painful they gave me this untrue excuse because I am sure hospital like Cleveland would have a near future schedule and call it’s clients and give them appointment.This is really bad impact about this well known name .

I went to Cleveland Clinic to the pharmacy to get a box of medication. They told me it will take 2h as outpatient so I left my number and told them I will come on Friday 48h so enough time to make everything ready. I came 48h later, nothing was ready and waited another 30min. 5 star hospital but zero service!

The worst hospital i have seen in my life , bad experience with them .

THE DOCTOR WAS VERY UNPROFESSIONAL!!! Didn’t get what I supposed to get, instead I got humiliated!Complaint for Lloyd Nanhekhan, Plastic Surgeon. I paid for 500 AED for him and what I get was less than 5 minutes of his time and the worst was he made me feel humiliated. He didn’t take my full history hence he didn’t know my case. He even said “I don’t know why they even let you come in here” and pointed his finger to me and raised his voice and told me to stay in the room and he left. It is the first and worst thing that happened to me after seeing many doctors. Didn’t expect it from a doctor here, so unprofessional. Wouldn’t recommend him at all!

I’ve heard lots of complains about Cleavland clinic specifically “ diagnosis inaccuracy“ and I went further regardless of what I heard and now I can say I regret that I did not do my surgery in “ Mediclinic” or “Shakhboot medical city” at least they are right on schedule, accurate in time. My feedback regarding Cleavland clinic is one of the worst in appointment, accuracy, listening to patients needs...and many other issues.

After some complications in communication with the team they send us in the emergency. There we get treated very fast, lovely and friendly. To get treated is really not cheap, but the team is so unbelievable friendly and cute. Especially one nurse was so nice and took carefully care of me.

What a fantastic organised covid vaccination staff. Specially the nurses I am very impressed how they kept on smiling and being so helpful, while they were so very busy. A big thanks to all of you.

I was lucky enough to avail your excellent inpatient service for a urology rlated surgery under Dr zaki and his team . Have no words to express the gratitude for the kind of care I received from doctor and nursing staff. Expertise and the humility of doctor zaki was amazing. Thanking almighty for directing me to such a wonderful doc and high end hospital.

I went to this place to took a shot of flue vaccine for free just do it to protect our family , friends and others

Ive had really poor experience starting from booking appointment when call center representative scheduled appointment with cardiology instead of allergy department initially.Visit to a clinic was waste of time since smiling doctor in allergy department advised to go somewhere else with my allergy case.

Professional Hospital 👌Seen professor Florian Roser on 10th of October for my pituitary gland problem ...Dr or better to say Professor Florian is one if the best Drs Ive ever seen..Sit and give you enough time ,explain all the details..Millions thanks to the dear gavermant ❤Dr Florian,His British amaizing helpful Nurse that I forgot her name and hospital stuffs from A to Z..❤

Call waiting time to speak to a representative is very long. I waited for 1 hour and then the call was disconnected.

The worst experience of my life, I recently booked an appointment once I reached there, I was waiting for 1 hour and doctor was busy, with another patient.I reached the manager and as per him, they are booking multiple people at the same time who ever comes first they will serve.This is completely insane, why on earth will you book 2 people at the same time???I will never ever visit this hospital in my entire life.

Have to say, this is a truly they put the patient first and have extremely customer excellent customer. Both the staff and doctors were very professional and treated the patient with total kindness.Booking the appointment is a bit lengthy, however, it is worth the wait. This is the hospital where I trust to take care of my health issues and that of my family members.

This review is for their booking system and not their professional care team - I didnt get to that stage.back in mid January I tried making appointment to see a Doctor in the gynaecology unit. To make an appointment one has to call to open a file and then wait for two days to know whether an appointment can be made.After waiting for two full days, I did not get a call back so I called back and to find out that the Doctor requested is on holiday until Feb and earliest appointment is in April.I have read other reviews in here and the companys replies always along the line of so sorry, please email us at Service Excellence....I sent an email to this address. I got a call back two days after to say that I can see the other doctor (there are only 2 in that unit) to prep me to see THE Doctor I wanted to see in April.The earliest they can give me was 25 February and I said I cannot have that date, the caller said there is a cancellation on 23 Feb if I want to go on that date. I confirmed.The confirmation text message which I received says 25 Feb and to my own mistake, I did not take the name, department and extension of the caller.I called the company back again to check on the 23 Feb, the call center told me that theres no note in the system.So I asked for a different date altogether and she gave me 1 June.Wow, I mean I salute these patients who are very much patient in waiting this long but I gave up.