Only a limited number of employees can actually help with technical issues. The rest will waste your time.

TRA means is a waste of time. I regret why I called them about my complaint in etisalat, its very disappointing service.

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Very bad experience after paying money nothing in your hand

I was working with this company for a project, they have really good work culture. Good and new infrastructure in place.

They did not help me on my infare case with Du

They just follow up with Etisalat and du, the don’t have a authority on themI try them and I didn’t get any benefits from them

Superior services to guarantee the customers rights in UAE 🇦🇪

Very helpful organization and people

Very bad experience

Fast

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The authoritys lack of professionalism, impartiality, responsibility, transparency and fairness when filing a complaint against Etisalat. As you feel that the Authority is a subsidiary of Etisalat. And I am confident that our rational government will not be satisfied with such a performance, and this is in the interest of the state.

We are exposed to a fraud process from the service provider and the body that is responsible for protecting the consumer. Unfortunately, it defends the service provider with images showing the legal responsibility body following a star only until you accept a participant and not even a star shape

After submitting the complaint to the service provider more than two months ago with the Telecommunications Regulatory Authority, and the company was intransigent in responding more than 10 times and my phone line was closed, I was contacted by the Authority to tell me that the error was my fault, knowing that they in the Authority themselves were refusing to respond to the company, but it is possible that they only wanted Complaint closed...

Frankly, the service is below the standard, and there is no impartiality between the customer and the provider, nor the level of quality, nor the KPI.Sad thing is that a customer service employee is refusing to appear to clients by their manager Ahmed Al Shehhi

The complaint is closed without ensuring that the problem is resolved,So this is the third time this month I submit the same complaint and twice respond to the employee of the Commission that I communicate with the contact company and that the problem was resolved and that the closure of the complaint before making sure that the parties have actually been resolved the problem. The problem has not been solved until now

They say submit a complaint and solve it for you and after that they do not solve it and they do not call about you and on the day you call them they tell you under the procedure. Unfortunately, the UAE is advanced in all fields, thank God, except for communications. To this day, there are residential and vital areas in which there is no network or Internet.

Indeed, my dear brother, this is what I have noticed about them.. Their role depends on communicating with the complainant without a solution, and the complaint takes a relatively long period of time until they communicate with you. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

The complaint was closed without being resolvedbad service

I hope that the complaints will be reviewed as they are closed by one party, and it is your party without finishing the solution.

Employees lack knowledge of the laws and waste customer time without solving the problem

Very excellent for all community service

Continue to complain without finding solutions or following up

Excellent service