This place is a disaster, did my sons PCR test and tried calling the whole day to ask assistance with getting the certificate. No one answers, tells you you are important, please wait, then there is 2 customers in line, please wait and all of a sudden at 16:01 you get cut off with a message saying working hours up to 16:00 please call before working hours. Absolutely pathetic service from a govt. run organization. I called from 10 am to 4 pm non stop and never got through, makes me wonder of theres anyone working to solve clients issues or they really dont care.

I tried calling to SEHA no one answered! I got my vaccine last month didn’t show Alhosn , I did call Alhosn they said SEHA didn’t send my vaccine Alhosn application ! Every 6 day my vaccine expire

I Visited Al Ain Convention Center yesterday to get Pfizer as my booster shot. I have got an appointment through SEHA app. I travelled all the way from Dubai (2 Hr. Driving) after taking PCR test (110AED) and reached there in time. The gentleman at the entrance asked me to comeback tomorrow as I was Covid positive on June10th and you can take vaccine only at July 10th. My first question was, Then how did SEHA allowed me to book an appointment? Why this information didnt mentioned while booking an appointment? I explained the gentleman that I am coming all the way from Dubai after taking PCR test. He was kind enough to let me in also warned me that Doctor may not give me vaccine. I went inside, and the Ladies sitting at the reception asked me for my VISA. (in the app, it says to carry Al hosn app only). I said, I have no copy of the Visa, I have my Emirates ID and Al hosn app. They insisted me to show the Visa. Then they told me only Al ain or Abu Dhabi Visa are allowed to take vaccine. I told them, I am holding an another Emirates Visa. They asked me to go back, I cannot get vaccine here. I asked them where all these are written or informed ? They keep silent on that question and doesnt seem to be bothered to answer my question. I asked again and again but they were busy chatting in whatsapp. The funniest part is, I told the ladies that, I need to file a complaint on this to a person in charge. Their reply was, We are in charge, you can complain to us !!!!Now, my question are.1. If I am not eligible to get vaccine, why do my appointment request didnt get rejected at first place?2. All of these rules and information are not written and not informed anywhere? A person traveling from other emirates need to go there after spending the money and hours of driving to know that, we are ineligible to get vaccine?3. If we make a call to SEHA, always... always answering machine talk to you. There is another number to call direct, but if its the luckiest day in your life, your call MAY ANSWERED. I was not lucky enough.All in all for me, A day wasted, Money wasted.Such a WONDERFULL experience during the pandemic!!!!!Note: SEHA is ten thousand years behind DHA on Quality, Service, Responsibility, Credibility... Learn from Dubai.

I got vaccinated both VPS and SEHA, only the vaccine given by the VPS shown in my AL HOSN application which was my second dose and twas taken January 27, 2021. Unfortunately SEHA vaccine which was taken first dose last January 4, 2021 still not updated up to date in my application. Since that then Ive been calling 80050 and its keeping me to wait for almost 1 hour and suddenly your call will disconnected because of technical error. For the gods sake please help me to update it. I need it in my work place.

I went for my PCR test drive thru in seha manal area khalidiya, we wait in line for 1 hrs and stuff is very slow, not organised and no coordination with security. First bad experience at this place. Previously i have been to seha drive thru in medina zayed, zayed sport, and corniche they are really very well organised

My husband tested positive four days back.. he has been asked to visit mafraq hospital for further details and for the tracker. He drived more than half to reach the hospital though he was not well. The doctor did not even prescribed a medication for the symptoms my husband had and not even a single instruction on how to take care, what all to be done in home quarantine and what diets to follow. My husband came to know that he din prescribe any medication so went back asked them to give medicine for severe cold n nose block. The doctor has prescribed adol and a nasal spray. I have never seen a worst doctor. In other places they take care of patients well though there are hike in cases. In other places Everyone who tested positive gets multivitamins, zinc, food diet chart, and everyday an exercise to boost up the body again.. we ourselves know to take adol or panadol when we are sick why there should be a covid centre and a doctor to consult?

Very bad experience, The covid-19 test result took too long to get out, the problem is I had an emergency case and I needed the test after 24 hours exactly the 24 hours was already completed, I called seha many times, no one is giving me a solution from seha and there is only one contact number and the costumers service wasn’t helpful at all, they doesn’t even have direct contact with seha!!The first time to take covid19 test with seha and it will be the last.. disappointed

Seha is one of the very reputed healthcare providers ever and run by the government. That is totally fine and well said, but when you try to get in touch with them through the hotline 800 50 or the landline. They keep on saying your call is important to us where in it never ever is. To get connected it takes 30 to 45 mins and the executive puts the call on hold and then disconnect it. I would pity the services and is requesting someone responsible for this to work on this asap as it is being extremely disappointing and theyre actually failing in helping people in need.

This application is good with some friends but for me I had the second vaccine in Feb 6 and it appears in Al Hosn application while in seha application still shows that I have only the first vaccine..why this happened...the management should take the required action to clear this problem for all the people

I tried to call for exception letter but they put the call on hold and no one answers after that pathetic service

The calling options is very complicated I waited too long every time to find an option and now I after more half an hour I reached option to talk to someone I say hi and their line cuts! The whole calling service needs easier options and staff to be supervised.

I trying to reach the Seha customer service for some information form past two days I was trying to call for long as 4 hrs each days no body responded it’s like playing a lottery if your lucky to talk to them there number is just to make us full ,is there anyone who face the same problem

I got 3000 derham fines while drinking water without mask. I applied online but it good for nothing.can i get any help from this place? Please suggest me if anyobe know

Very poor customer service. Waiting 1 hour to get connected. I dont know why they didnt have customer care employees.

Call Center always disconnects the call after making wait like 4-5 minutes, always say due to the high number of calls we are unable to attend your call

I booked a DPI test last month through their app and paid 100aed for two people. However, I had to cancel the appointment. I did not get an option to do a refund through their app so I called their number. Didnt get an option for requesting refunds over the phone. I was not able to speak to any live rep at all. So I sent them an email and attached screenshots of the transaction with the QR codes. I still didnt get any response from them until now. Also, their app still does not let me sign up. It is saying the that number on file is not correct. I tried all the numbers I have including my work phone number, I even used my bosss number, and it still didnt go through. I checked the reviews online and apparently, there are hundreds of us having the same issue. Lol. What a system.I did eventually got to do a PCR test with them and I got the results within 10 hrs.

Invoice sent to me is password protected. i am unable to see my invoice i paid for my PCR test at Ajman. no instruction given or password communicated by SEHA. no response from 800 50. after waiting for 45 mins. call discoonected twice. no response to emails.

The worst system ever after waiting 45 minutes to tell them what the problem they told me there is wrong with system then they cut the call !

Waited 52 minutes over the phone and after hearing that I am the next caller on the line (from 18 callers).. The machine stated that there is a systematic error!All I want is the list of guidelines to be followed in the workplace concerning COVID-19 in Abu Dhabi. Ministry of Health states Abu Dhabi means SEHA. Additionally, there is no instant chat, and emails are ignored.

You simply can’t get through via phone as all their service provides is a useless answering machine.

They do not answer calls when its very important and there is lack of service and patient care.

Customer service agent was not helpful and simply answers without proper etiquette on customer handling. After long waiting time that is not the service I expect specially from a government entity

Very bad experience test didnt come even after 5 days.

They have help line. But their help line doesnt have option to speak to a human. Pretty much useless company.

Nice facilities by the government of great UAE. I love you too much.

Very slow service, had a question for my papers. I wait 1 hour to get answer on phone ......when my turn came I heard telephone line closed! Don’t want to wait another hour on phone.

I lost the time 4 hour for pcr test.Before only 30 minutes but now 4 hour.Verry slow

I cant reach anyone to ask about something related to my PCR test

Nobody is answering the phones. Someone from another Department just fooled me by giving me a number which again is unattended. I am waiting for a refund for 4 months. This service is terrible

MASHAALLAHALLAH SWT BLESS UAE AND ALL LEADERS OF UAE AMEEN ❤️🌹

To much waiting time in call center 👎🏻

If you say you start working at 7 please teach your employees to be there on time not an hour after.

👎

Recently visited 2 different SEHA facilities and had really great experiences at both! The staff were great, very friendly and caring. Great patient experience!

Hello just want to ask if there any job vaccancy as a registered nurse !!

SEHA Head Office Building serving all SEHA BEs from this building through corporate executive​ staff. Amazing corniche views from all SEHA floors starting 9th floor!

No answer for half hour and keeps telling one customer ahead of you.. already memorized the line of answering machine

Very bad customer service

I was charged 1000 aed for Pcr test

I have been suffering using your website I have an account that seems impossible to manage please make things much more easier as you stated applying is only online and it seems that this is an obstacle !

Really super service amazing 😉 all staff well service I am happy to health service almost thank you 🙏

Please provide proper PPE for frontline staff 🙏

Nice

Wonderful

Good location. Hard to get parking at peak hours. Good staff

What A Nice Health Centre to Visit

No parking for employees of Seha available for car.

Alhamdulillah! The environment over here is very friendly.

Id

Seha authority head office 9th floor

Is there any job vaccancy?

Fix your apps

Nice

Nice building

What is the benefit of management if there is no interest in hospital facilities and services and their interest in the employees - there is no benefit from the main company because it has no role

There is no answer to the phone or our inquiries and we do not meet any answer or employee helps us

Not worthy or starThe site is empty and nothing is useful

Health First