They should waive all of the penalties except the fraud cases until they have a clear answers to the quires raise by the market.For sure many companies following a mistreatment toward the vat currently. Even the Tax agents have to refer to FTA to answer you after 40 days.You need to have a proper advise and allow the people to correct their tax position by understanding each business needs.I suggest to segregate the call center by industry and have an expert people to answer the queries and guide the people properly then structure your penalties.Thx

Did anyone ever try to fix a technical issue that is on their website?? I have been contacting (phone + email) for over a month now. I keep receiving new request numbers but 0 actions!

The call centre is very very poor knowledge and attitude as well as call centre skills..It is the the face of FTA. I am disappointed that in may country UAE.Looking forward to have better employeesRegards

Dubai customer service staff much better than Abu Dhabi customer service staff, Dubai office customer service staff more helpful and more knowledgeable and they so welcomed there customer, myself I visited the both offices but there is a big difference between Dubai and Abu Dhabi , I hope Abu Dubai customer service become more helpful and knowledgeable like Dubai sustainer service

System is not working well,leads to accumulation of fines , no one to talk to about it.call center agent is not supportive at all.he advised to send an email and we did. still waiting for their reply!

This place is a joke...! Sorry, a nightmare...

Whine open the office?

Excellent

Good

They are slow in returning the tax and uncooperative, so that they are asked to rush or know a timetable for the transaction

Never cooperative.Unable to requests to recover the tax value of citizen housing.

They do not give you any information, they say to you, the spirit of the family tax office, why should I ban you?

Terribly slow

Procedures are complex and unclear and communication with the Commission is difficult and lack of knowledge of the customer service staff of the laws of the Commission

Is there a branch in Dubai?