I had my worst experience, expats are sent back from the front door itself, not even asking the problem, my son visa is under process since 3 days no updates, all the documents are upload but no response, the customer care call center has not answering..Dear authorities please, some one is not doing there work.Kindly help people solve the issues they face.

ICA Smart Service or echannel needs to be improved. I just lost AED100 for the refund services as the VISA renewal got rejected due to 3 failed attempts of uploading a document - which is not the case as correct documents were already uploaded.No proper guidance from the call centers as well. Some fields are optional but actually mandatory. Not sure if proper UAT test were done before deploying this platform.I was excited to renew the visa online and by myself but this is a big disappointment.Better go to typing centers.

Your ICA smart services needs back up & fixing please hire a good IT guy who can send our OTP pin instantly!!!!I visited your offices they said call number & gave me peice of paper. They just dint bother,the security guy was like its closed go away. the person on the phone was also not helpful & kept saying that you have to select option 2 , how on earth r we gonna change the contact number on the emirates id if its wrong,You ICA website send OTP pin after 3 hours of wait !!! this is serious problem your website also has.Your offices are closed, your websites needs fixing & for small issues like changing mobile number we have to struggle so much....Absolutely dissapointing service

I dont know what wrong with Abu Dhabi immigration I went there 6 or 7 months ago to apply for fine reduction, I was asked to come with employment visa so I can have an approval faster for the reduction I applied there 3 time and no approval the Fourth time Abu Dhabi here there have not approved my documents and the employment visa why its Abu Dhabi government giving its resident hard time.if my documents its not approved ofter Eid ul adha...???????? I will not have a hope of ever paying my fines

This supposed to be a customer happiness center but unfortunately I got out very sad and despondented.They didnt let me in just because the officer at the door saw that my problem wasnt important enough for him😔So I took a pcr test and took a taxi to get there so that someone at the door send me back home with my unsolved problem.Dont go there until you first call them I attach a photo for the phone numbers.⬇️

I dont know what wrong with Abu Dhabi immigration I went there two months ago to apply for fine reduction, I was asked to come with employment visa so I can have an approval faster for the reduction I applied there 3 time and no approval the Fourth time I was sent an SMS in my mobile and untill today no approval a friend of mine who applied in Dubai immediately same time he was given discount and his fines lifted me in Abu Dhabi here there have not approved my documents and the employment visa I brought there in the emigration its left only with 2 days and I keep going there since yesterday there are say emigration its close, Im really wondering if Dubai can approved fine deduction without any problem them why its Abu Dhabi government giving its resident hard time.if my documents its not approved by Thursday I will not have a hope of ever paying my fines

Am so sad 😞 my experience3. days valid corona test result enter inside , If you get inside customer happiness can’t get .problems ,issues can’t resolve. 🙏

So many times i request to change my red status green status for entry to Abu dhabi , still not updated, According to rules my all documents ok but pending,😢😢😢

Its not a happiness center, it’s a very sadness center.. not at all helpful. Cant reach the service officers to get any assistance. The entrance staff acts like the arbabs

Nobody know how to solve an issue, they only can refer you to from one place to other place, then repeat & repeat.zero knowledge....

Assalamu alaikum sir !Please for the sake of Allah,what is the government of UAE doing to cater for people with cancelled visa.I have 3 months tourist visa which was cancelled on the 17th March 2020.What should I do in order to make my visa reopened?please sir, kindly assist me on what to do.Thanks a bunch!jazakumuLlahu Kairon!

I visited 2 of these offices to renew my Emirates ID and both had the openings timings mentioned at 7:30 a.m. but when I visited their offices one of the guards verbally stated that it office opens 7:40 a.m. and other office verbally mentioned 8 a.m. as if theirs are the only offices in the UAE affected by the pandemic. Being a government entity they have no respect for their citizens and residents.

Went at the pick hours of the day during Ramadan. Pleasantly, it was very quick for stamping residence visa on passports. parking space & traffic control outside the office could be a cause of delay!!

Several very serious and disappointing issues with this place:1. Parking is a complete nightmare. It is astonishing to me that a government service building with thousands of visitors everyday for years and years on end has not addressed this issue or shown any signs that it is planning to. You have parking spots for around 100 cars but get more than a thousand visitors per day.2. Service is generally extremely slow. And almost every time you visit half the service kiosks are empty. So you end up in a queue of a hundred people only serviced by two kiosks.3. Amenities are ghastly. Theres a drinking water source but no disposable cups provided you are to drink from a publicly used glass!

Avoid at all cost, parking capacity is too low for the number of people trying to get their passports and documentation done. Understaffed alot of counters are empty for no reason at all which leads to really slow service which makes you wish you were never born.

Im being generous by giving one star. Nobody in that building knows anything. Sat for three hours to be told we were in the wrong place. We were swung around the building for another hour and a half to finally be put in a line where the teller had no clue what we were asking for. During that three hour, the teller for our counter took two breaks and answered two other people. I thought Canada had bad bureaucracy, this hits new low!

Very slow. Three counters are open out of 13. Number of people is big and people are not waiting for their turn! I prefer coming at the early morning at the opening time to be the first one. Otherwise there isnt any chance.

I always have a terrible experience at this place in nine years of living in this otherwise lovely country. The lack of organisation and blatant disregard for customer service is beyond belief. My experience of the staff has generally been that they each interpret the rules in their own way and make it difficult on purpose. I really hope this improves.

The costumer services is not even good, while doing my application he kept taking phone calls, taking other applications and ask me to wait 😶, and the way he spoke to me was not professional

Here you have to come to apply for the resident visa/visit visa. The empost counter is within the building. the timings are upto 7 pm in evening. Laptops are not allowed in building, so better to keep them in office or cars. Usually 4-5 people are always working and queue can be anyway between 30 to 60 people at a time. The papers are verified before issuance of token numbers. Take all originals with you of the documents which you have attached as they ll be verified and your original ID also if you are the sponsor.

I am working as a PRO and need to come every days to here for visa related jobs. The best and quality services and also wifi free access for all in whole department. All department and staffs are very dedicated and friendly.

The worst governmental service youll ever receive! Unfortunately no alternatives so youll just have to swallow it and bear the neglect and poor service

So bad ...its my 2nd day i came earlier before it s open i take number and then IT came at 11 and when my number called i may not supposed tO that section the receptION GIVE ME the wrong info ...and that guy not approachable then i came back tO reception he ask me to go backside but still wrong thelady ask me to go the 2nd floor but still the same hoW COME PEOPLE WORKING THERE REALLY DONT KNOW ...I WAIST my time roaming around

Very bad experience specially the typing centre inside ,they are not interested in giving any information about your problem

Generally services at any government officess or eatery or public area are very professional .

Some staff not approachable specially with non arabic people i just observed i came late afternoon they entertain local s but when its my turn he said closed then i go in other room because one lady ask me to look for one guy and when am trying to ask he said go to reception i just want only to enquire and he shouting and telling how many times i said go reception

Very Good experience. Applied for wife visa same day they issued. Organized system but need some improvments.

If you are trying to change your mobile number in MOI website or Mobile App, Please forget about it and use Dubai Government websites.You will save more than 500 dirhams and 5 valauble days and your sweat!

Ministrys mission is work effectively and efficiently towards enhancing the quality of life in the UAE comunity,through smart delivery of safety and security services.

My advicesprepare to park your car anywhere 10 to 20 minutes away, because you probably will spend more than that in finding one near by,

Paid Dh100 for Urgent Service Fees at roughly 11am with 7week old baby.4pm and we’re Waiting Waiting & Waiting.

Entrance not allowed without last 4 days covid test

I had the worst experience in my life here. One guy in reception counter 14 was so rude for no reasons.

Disaster! Zero customer experience! This place needs an urgent transformation.

They dont have ticket system for some of there services... basically I am waiting without knowing when is my turn..it is mixed up people come after me go before me...I ask about a service they keep transferring my from section to another...

Terrible.

Not allowing bags with documents and no options to keep. Delaying service for days

Fast service and friendly staff. It is better to go by a taxi to this place as its really difficult to find parking during the working hours.

Its a bit confusing and expensive to extend a Visa here, but the employees are very friendly and help you understand what to do.

I think adding locations of various office location will be very beneficial..couldnt get any info on other location offices except the main office.

Excellent service today when I went to put my husbands visa on hold

Not at all easy to find parking, nobody has a clue at the counter for delivery of services & too much time to deliver service

Helpful always I finish my job in same day

There services are fast.

Totally useless

They lost my passport, and they are not taking it seriously

Very slowTheyre not caring about the turn

Because every thing is under control

The person who is issuing the token he not respecting the people he not giving proper answer to the people....

Very fast and efficient

It takes a short time to renew visa.

Anybody knows the working time?? for visa status change

Nice work and very good team .. Thanks.

Really not satisfied and no response for valuable questions

A bit impatient but good in general.

Nice service... helpfull staff

Worst service ever 👎🏼

Helpful

I need them

Very helpful Gentlemen...

I dont know what to say but i dont have to

Only 1 location.

5 stars services

Go early to finish early

Good

Good

Good Service

Renewing resident visa for my maid was quite hectic and problematic. I took all required documents (100%) to typing office called tad-beer, I paid all fees and they submitted the application online. The application got rejected 6 times « for missing documents » although all documents were uploaded, nothing was missing. I called their call center and explained the case. They told me within 72h I will get a call back and they will solve it . I got a complaint number as well. What happened is that after less than 48 hours I got a message that the application is rejected because « too many attempts ». Now don’t know what to do. Shall I apply again and pay another 1500€? What if it get rejected again for same reason ?( which is no reason)? How can I get back my money?

The posted hours are 7:30 - 2:30. I left work early to get there. At 2:10 I was told they were closed and to come back tomorrow. That is truly unacceptable.

I visited the administration in Abu Dhabi on 06/27/2021 at 12:15 to update the identity according to their request, and the result of the PCR examination was valid, but the auditors were crowded under the sun and the air temperature reached 45 degrees, in addition to the poor reception by the staff at the entrances to the administration And treat them rudely as if we are a herd that drives us without any respect or appreciation for our suffering.Where is the slogan (happiness of customers) that you take as a slogan only

Very bad treatment without respect, happiness of dealers is just a meaningless slogan,,There is no professionalism on the part of the employees and they are not sufficiently familiar with their work and how to end transactions.Very bad experience

Not a good experience today with no support from the receptionist!!! The only word he knows is go and wait!! Unfortunately not professional.

They do not enter until you have a four-day corona examinationNot allowed to enter unless you have Covid-19 negative PCR 4 days

The first thing that is supposed to be branches is to avoid pressure on the employees and employees, their mood is sour due to the large crowds and the delay in the transactions of the auditors and the auditors are forced to renew the passport and other things, and there are no positions for the auditors

It is the source of security and residencies, ending all residency procedures and amending the status of violators. We thank all employees there for every effort they make for the sake of happiness of clients and customers.

Too bad the call center got back to me after 10 minutes waiting

Negative points are things that do not dispense with the positives but rather are the motivation for success and progress, and our opinions may be the reason for progress and progress. But Halle I have either as to the work of the employees, but they are short and working. And return back your number and things are good, praise be to God

Feel free to visit at all when you want to know your situation in terms of residence or if a visit so as not to enter into the irregularities and will meet the best Tim works and tires for your comfort all day until eight oclock in the evening and meet you with a smile and a face and a good speech great You are the people of the Emirates, my Lord Protect you.

I just want to renew the passport of a citizen ... The service is very slow ... It is difficult to find a parking spot ... Before the service was private to the citizen, it does not exceed 15 minutes ... I hope that they are moving forward and not back. ... I gave them a star, Ziada, to make the natural orange to her skin. She calm my nerves. Haha.

Very excellent and if a billion stars rating you deserve it

So bad

Kind cooperation from staffAnd the answer to any questionExcellent handling

One of the worst passport services, renewing the passport requires waiting two hours ... In other emirates 10 minutes, without the parkers crisis, of course

Service was very poor staff and only one of the 8 people Kannu Gaddami took time and was overly helpfulIm not in the evolution I remember yate years where the service was good but I felt a drop in my service

Question: What will happen to the files of those who hold the decrees in force? Gratefully.

All of the employees in the counter get drunk and put you at the counter 14.

Hazrat, to renew the passport, so I had ten auditors, I waited for half an hour, and then my treatment took 10 minutes.

By God, the Most Exalted is the most shameful treatment once upon God’s grace.

The service is not good and there is no method, not everyone. Of course, some employees and some are on the eye and head, and if their mood is bad, they will not accept the treatment of some of them!!!!!!!!

Difficulty finding positionsThe number of counters is more than employeesThe waiting time is longThe time to complete the passport renewal transaction is too longThe location of the passport was changed without my knowledge

General Administration of Identity and Citizenship

Poor performance from all employees, all of them give you the best, and no one provides you with any service, no matter how simple ...

The transaction ends in a short period of timeThe treatment of the staff is more than excellent, free Wi-Fi, fast and fast barents are available so that I hold times Parkin مرات

Some of the building employees to the left need a returnRehabilitation and awareness-raising courses, as they do not respect auditors

Late, slow and slow delay, and above that, they open personal conditions in the afternoon to avoid crowds, and thirdly, there is no parknat at least Solna, Valais Parkin with money, we rush the thrust of crowd, delay and waste time وقت

Very new service please come early

Department of Residence and Federal Nationality AffairsTo renew passports and residence for foreigners

The employees are treated very badly and need a course in dealing with the public, especially the right building after inspection

Very bad treatment and a late delay in transactions. Unfortunately, it is a human being

Everything is arranged