It says Samsun but they don’t do Samsung, they give you a number that it’s allways busy and speaks the robot like 5 min 👎🏻

Too expensive. Their visit charge for repairs is almost half the cost of new TV.No consideration for the consumers pocket in these difficult times.

Do not buy any samsung mobile..they gave vry poor response.

Their prices very high , for example i have Samsung vacuum cleaner the new price around 150 AED , however i ask for new filter imagine the price 60AED .... Is not normal :(

If you ask for technician visit they will charge you 150 dhs if you brought it to work shop the will ask for 150 dhs deposit for checking, poor service after selling

Customer service are week. It took me about two weeks to get a NO answer.Although they have home services were the technician can pay you a visit at home with spare parts to fix your default items. Yet the procedure with me wasn’t delightful.Juma Al Majid is a big company that’s for a fact. As I grew hearing their advertisement and using their products.But I will not count on Samsung service center anymore.

HORRIBLE HORRIBLE HORRIBLE. YOU ARE HORRIBLE. Been waiting for a technician to come to my house since the END OF MAY! Nobody answers the phone, nobody replies. YOU ARE A DISGRACE OF A SERVICE CENTER. Hope you close down very soon.

Good team

Parts dont seem original more like refurbished, they keep changing the same every 1 year!

Poor commitment, no proper follow up, I had to visit the work shop many times to fix my device, really disappointed with a big name like Samsung

Yes expensive and no good service juma al majid

Customer service is very bad , when we call they picking up tephone same time discount..Its very bad experience.realy terrible

My refergerator not cooling they came to my house and took the refergerator, then they filled it by the gasThen return back and charge me 400 AED.high charges but referigerator working perfectly.

Nice service

I gave my S10e to replace the display ,they confirmed that it will repair on the same day.But its not happened even next day. 2nd day night I got the msg says that it has been repaired. Next day afternoon I went collect the handset but it was not ready and I waited 45minutes to get it done.

Here you can repair your home appliances

Good service 👍

Customer support is weakThey are not on hurry to comeDespite the fact that they changed the wrong piece ( wrong diagnostic) they dont rush to repair their mistakeYou have to call them again and again!!!!!!

I feel bad that one your product parts not available and cant reply how I can get it.

Worst Service Center I have seen ever

One of the worse services in Abu Dhabi. Have a Samsung dishwasher there to be repaired. They call saying different prices, and even though Im accepting all of them, they call again like nobody knows I gave the approval. I called one week after the last call and the reply on the other side was: Oh, you already gave the approval?. Yesterday they called me asking if I was home until 14h00 for the delivery, to which my answer was yes. Im still waiting for the dishwasher to arrive ( Im writing this on the following day at 10:30). Good luck to all of you!

Good service.They made a lot of effort to find parts of equipment that was not available in UAE and repaired my vacuum robot in the time frame they planned.

Very bad

Item was not delivered on time as promised before. During order placement it was promised to deliver within 4 working days. In reality, I followed up every week, given a fake promise to deliver next week, but it took more than 5 weeks (you read it right), meaning more than a month.No one informed me from the center about the delay. Excuse was given as delayed shipment bla bla bla.Not happy with the communication method and service given by this center.

Good service and you can buy Sper parts

Good service! These guys know what theyre talking about, and theyre very nice. Parking is non-existent.

Very helpful employees

Great service.

Silly business practice requires venturing to the furthest reaches of mussaffah to visit in person to order replacement parts (and then go again to collect once arrived)Ineffective oracle system took close to 30 mins to invoice for a simple part. Whats worse it doesnt even store previous customer data.Will probably avoid purchasing samsung appliances in the future to avoid service headache.

We got our under warranty microwave repaired here within a week.

Good

Good Service.. services charges are on a higher side as normally agencies do..

Authentic products but process is slow..

Perfect

Slow service

A very peaceful place. Nice publically.

Good service

Very much expensive

Good service

Very Bad Service, I wish SAMSUNG had an agreement with different Agency

What is the use of this information if not complete. WHERE IS THE CONTACT NUMBER.

Good service

Not satisfied

Why do I have to go to Mussafah to buy home appliance parts?

Good

The service centers should be available to the customer for 12 hours everyday.

So nice

Fake

Samsung Service center for Home Appliances

Good

Its very far

Authentic Samsung service center at Abu Dhabi ....

I am leaving near to it

Service centre for Samsung products

Lazy staff

Home appliances

Nice

Yes

To find out the quality of any product by any company in the world .... Stop at the after-sales services, which are the judgment and separation between all international companies and Samsung, all of whose positions in the world are excellent except for the Middle East and the reason is due to the local agents, they care about profit more than the customer and measure on that All East Asian companies and their local agents in the Middle East and North Africa ...

There is no credibility in dealing, never a failed customer service, they have no interest at all. The first time I see a company like this, they tell me that they need maintenance and you pay, I tell them, “Ok, they sprayed them.”

It responds and helps customers and tries to solve equipment problems quickly

Mashallah

There is no credibility

Very bad, services are in constant decline and the maintenance center is worse than before

The service is poor and takes a very long time

Some spare parts are more expensive than the device itself

Very well filled agency

I have been working in Samsung Egypt for 6 years. Could I find an opportunity to work with you technician in maintenance of air conditioners? 10 years experience

Frankly the center of the building is very small and also there is no plate on the outside written the name of the center ????? !!!!!!!

Location and main entrance is very bad

The price of maintenance parts is relatively high compared to the purchase of a new device

Please address Samsung service anywhere or phone number

And God is it

👍